Frequently Asked Cleaning Services Questions

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What’s the price of house cleaning services?

You cannot really put a finger on an exact price as each home is different and requires a personalized care routine. To provide you a fair estimate we require the number of rooms you want cleaned. We’re of the opinion that our prices are on a reasonable level and will put your financial planning at ease.

What if I am dissatisfied with the service?

As per our satisfaction guarantee policy, should you ever consider that the service provided to you was done in a lousy way we will either return the money to you or schedule to have another cleaning the following days.

I have an alarm system. What do I do on days my house is cleaned and I am not at home?

If your residence is equipped with any security measures, we will require you to provide access codes for our team. We will disable the system during our thorough scrubbing and re-enable it once we are done. In addition, should there be any additional instructions we will comply with them.

How do I cancel or reschedule my cleaning appointment?

It’s fairly simple. You call our office and speak to a representative from EcoCleans. Due to us being a local, family-owned business we allow same-day appointments as well as cancels or reappointments.

I have pets in my home. Are the products used animal-friendly?

All our products are eco-friendly. With over 10 years worth of experience, we have spent a considerable amount of time employing only the best techniques and merch. Therefore, we assure our cleaning will not have any adverse effects on your animals, plants and most importantly you.

Are my valuables safe with EcoCleans?

Our staff goes through a thorough background inspection to provide both quality and assurance for our clients. In addition, EcoCleans is a family-owned business that shares values of mutual respect, responsibility, integrity.

To make it easy you should instruct us prior to our arrival not to touch or clean any valuables or heirlooms. A closed door or drawer is another sign for EcoCleans team to keep out. Should any damage occur to any appliance or valuable object during our stay, we will take full responsibility.

Are you providing cleaning supplies and equipment?

Yes, we do provide all cleaning supplies and equipment needed. But we can always use any of your supplies if it is requested. We recommend customers to have their own cleaning regs and vacuum.

Do you use organic supplies?

Yes, we do use a line of organic supplies picked through the years of experience as a most efficient one. But can use regular supplies if needed.

Do you charge additional for organic supplies?

No, there is no additional cost for organic supplies we use.

How soon can we schedule?

Most of the time we can even add on the schedule for same day afternoon, and recommend to contact us few days in advance if possible.

Are you sending same people each time?

Yes, we do send same crew to the same houses on the regular schedule, so they get to know how do you like things to be done.

Do you charge by the hour?

We do work by the hour or by the job, whichever way is preferable for customers.

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