Frequently Asked Cleaning Services Questions
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You cannot really put a finger on an exact price as each home is different and requires a personalized care routine. To provide you a fair estimate we require the number of rooms you want cleaned. We’re of the opinion that our prices are on a reasonable level and will put your financial planning at ease.
As per our satisfaction guarantee policy, should you ever consider that the service provided to you was done in a lousy way we will either return the money to you or schedule to have another cleaning the following days.
If your residence is equipped with any security measures, we will require you to provide access codes for our team. We will disable the system during our thorough scrubbing and re-enable it once we are done. In addition, should there be any additional instructions we will comply with them.
It’s fairly simple. You call our office and speak to a representative from EcoCleans. Due to us being a local, family-owned business we allow same-day appointments as well as cancels or reappointments.
All our products are eco-friendly. With over 10 years worth of experience, we have spent a considerable amount of time employing only the best techniques and merch. Therefore, we assure our cleaning will not have any adverse effects on your animals, plants and most importantly you.
Our staff goes through a thorough background inspection to provide both quality and assurance for our clients. In addition, EcoCleans is a family-owned business that shares values of mutual respect, responsibility, integrity.
To make it easy you should instruct us prior to our arrival not to touch or clean any valuables or heirlooms. A closed door or drawer is another sign for EcoCleans team to keep out. Should any damage occur to any appliance or valuable object during our stay, we will take full responsibility.
Yes, we do provide all cleaning supplies and equipment needed. But we can always use any of your supplies if it is requested. We recommend customers to have their own cleaning regs and vacuum.
Yes, we do use a line of organic supplies picked through the years of experience as a most efficient one. But can use regular supplies if needed.
No, there is no additional cost for organic supplies we use.
Most of the time we can even add on the schedule for same day afternoon, and recommend to contact us few days in advance if possible.
Yes, we do send same crew to the same houses on the regular schedule, so they get to know how do you like things to be done.
We do work by the hour or by the job, whichever way is preferable for customers.
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